Warranty Policy

Warranty Exclusions

1. Improper Installation: Any damage resulting from installation that does not comply with the manufacturer’s guidelines, including incorrect subfloor preparation, inadequate acclimation, or failure to follow recommended installation methods https://pluzspc.com/installation-guide/.
2. Unqualified Installers: Issues arising from installation performed by untrained or unqualified personnel, including DIY installations that do not adhere to professional standards.
3. Inadequate Subfloor Conditions: Warranty does not cover damage due to subfloor issues, such as excessive moisture, uneven surfaces, or insufficient support that affects the integrity of the flooring.
4. Failure to Use Recommended Underlayment: Any claims arising from the use of an unapproved underlayment or failure to install an underlayment when required by the manufacturer.
5. Improper Expansion Gaps: Damage caused by insufficient expansion gaps around the perimeter of the flooring, leading to buckling or warping due to natural expansion and contraction.
6. Neglecting Environmental Conditions: Issues resulting from installation in areas with improper temperature or humidity levels that fall outside the manufacturer’s specified ranges.
7. Non-Compliance with Maintenance Guidelines: Damage occurring as a result of failure to follow proper maintenance and cleaning instructions as outlined in the product documentation.
8. Modifications or Repairs: Any alterations or repairs made to the flooring that deviate from the manufacturer’s recommendations will void the warranty.
9. Use of Incompatible Products: Warranty excludes damage from the use of adhesives, sealants, or cleaning products that are not specifically recommended by the manufacturer.
10. Accidental Damage During Installation: Any damage that occurs during the installation process, including scratches or dents, is not covered.
11. Surface Scratches and Scuffs: Damage from abrasive materials, furniture, or footwear that can scratch or scuff the surface.
12. Water Damage: Claims resulting from exposure to standing water, flooding, or excessive moisture, which can lead to warping or swelling.
13. Impact Damage: Dents, chips, or cracks caused by heavy objects dropping on the flooring.
14. Sunlight and Heat Exposure: Fading or discoloration resulting from prolonged exposure to direct sunlight or extreme heat.
15. Chemical Damage: Damage from harsh cleaning products, solvents, or spills that are not promptly cleaned.
16. Wear and Tear: Normal wear, including minor fading or surface wear over time, is not covered.
17. Improper Maintenance: Damage caused by neglecting proper cleaning and maintenance as per manufacturer guidelines.
18. Pet Damage: Scratches or marks from pets, including claw marks or urine damage.
19. Moisture Penetration: Damage from moisture seeping through the seams or edges of the planks due to improper installation or failure to maintain appropriate conditions.
20. Manufacturing Defects: Damage claims must be substantiated; if it’s determined to be a manufacturing defect, it may still be covered under warranty, but damage resulting from misuse will not be.
21. Moisture Exposure: Warping caused by prolonged exposure to water, high humidity, or flooding that exceeds the manufacturer’s specified limits.
22. Inadequate moisture barrier: a layer of 6-mil polyethylene moisture barrier is required beneath the flooring, taped at the seams with waterproof tape and free of tears/perforations.
23. Improper Acclimation: Damage resulting from failure to properly acclimate the flooring to the environment before installation.
24. Inadequate Expansion Gaps: Warping due to insufficient expansion gaps around the perimeter of the flooring, preventing necessary movement.
25. Subfloor Issues: Warping caused by an uneven or improperly prepared subfloor that does not provide adequate support. Any unevenness over 1/8” (3mm) must be sanded or filled with a floor leveller. Any subfloor moisture problem greater than 9% needs to be corrected prior to installation (e.g., waterproof treatment).
26. Temperature Extremes: Damage from exposure to extreme temperatures, including direct sunlight or heat sources that affect the flooring’s integrity.
27. Use of Incompatible Underlayment: Warping resulting from the use of an unapproved underlayment that does not allow for proper moisture control.
28. Neglect of Environmental Conditions: Claims arising from failure to maintain recommended temperature and humidity levels post-installation.
29. Improper Maintenance: Warping caused by neglecting recommended cleaning and maintenance practices.
30. Heavy Loads or Furniture: Damage from placing excessively heavy furniture or objects that exceed the product’s load-bearing capacity.
31. Alterations: Warping resulting from any modifications made to the flooring after installation, including the addition of adhesives or sealants.
32. Improper Use: Damage resulting from using the flooring for purposes other than residential or commercial flooring, such as in outdoor applications or in areas not intended for such products.
33. Inadequate Cleaning Methods: Damage caused by using harsh chemicals, abrasive cleaning tools, or improper cleaning techniques not recommended by the manufacturer.
34. Heavy Object Damage: Claims arising from placing excessively heavy furniture or appliances that exceed the product’s weight limit or failure to use protective pads under furniture.
35. Neglecting Maintenance: Damage resulting from failure to follow recommended maintenance routines, including neglecting spills or not addressing moisture issues promptly.
36. Improper Installation Practices: Claims related to damage from installation practices that deviate from manufacturer guidelines, including DIY installations that do not follow professional standards.
37. Non-Approved Accessories: Damage from using non-manufacturer-approved underlayments, adhesives, or other flooring accessories.
38. Excessive Impact: Damage from dropping heavy objects or using the flooring as a work surface, leading to dents or cracks.
39. Animal Damage: Claims for damage caused by pets, including scratches, bites, or accidents that compromise the flooring.
40. Improper Environmental Conditions: Misuse related to installing or maintaining the flooring in environments that do not meet recommended temperature and humidity levels.
41. Alterations or Modifications: Damage resulting from modifications, repairs, or alterations made to the flooring that are not approved by the manufacturer.
42. Foundation Settling: Damage resulting from natural settling or shifting of the building’s foundation that occurs after installation.
43. Uneven Subfloor: Claims related to warping or damage caused by an uneven or improperly prepared subfloor that affects flooring stability.
44. Insufficient Support: Issues arising from inadequate structural support beneath the flooring, leading to sagging or movement.
45. Moisture-Related Settlement: Damage caused by changes in the subfloor due to moisture penetration or fluctuations affecting the building structure.
46. Installation on Unsuitable Surfaces: Claims related to installation on surfaces not compliant with manufacturer guidelines, such as unstable or uneven concrete.
47. Ignoring Manufacturer Guidelines: Damage due to failure to follow recommended installation practices regarding subfloor preparation and levelling.
48. Delayed Maintenance: Issues resulting from neglecting to address subfloor problems or settling signs prior to installation.
49. Environmental Changes: Damage related to significant environmental changes affecting the building structure after installation.
50. Improper Weight Distribution: Claims arising from improperly distributing weight on the flooring, leading to unevenness or damage.
51. No Inspection of Subfloor: Damage claims stemming from the lack of a thorough inspection of the subfloor before installation to ensure it meets specifications.

General Terms and Conditions for SPC Flooring

1. Warranties apply to hidden defects that were not visible before or during the installation of the SPC Flooring. Material installed with visible defects is considered accepted by the consumer.
2. When the flooring is replaced, only new materials from the current product range at the time of the claim will be supplied by the distributor or retailer. There will be no other form of compensation than this 1 to 1 replacement.
3. Under joint integrity warranty, open joints of 0.2mm or less are not considered a defect. Improper installation, lack of continuous climate control or obstructions creating pinch points are specifically excluded by this warranty.
4. Intentional abuse, abnormal use or conditions in any way is not covered under these warranties. “Intentional abuse is any use of the flooring that is unreasonable considering the normal and expected uses of SPC, such as moving appliances across the floor without adequate protection Abnormal use or conditions” includes, but is not limited to, damage from smoke, fire, storms or floods or other casualty events; damage caused by negligence or improper alterations of the original manufactured product.
5. These warranties do not apply to minor colour, shape or texture variations between samples or printed colour photography and the actual material.
6. These warranties exclude damage to walls, subfloors, furniture and fixtures, trims, underlayment, mouldings or anything not related to SPC Flooring. Also, any damage caused by mould and mildew growth is not covered under these warranties.
7. These warranties do not apply to damage from exposure to extreme heat or sunlight exposure, dryness, or stains as a result of chemical or industrial products (other than recommended cleaning products). Window coverings should be used during periods of intense sunlight to avoid intense heating of flooring products.
8. Damage caused by hydrostatic pressure (pressure exerted by moisture or liquid under the floor that is transmitted to the surface) or other conditions that result in liquid or moisture below the floor is not covered under these warranties.
9. Installation related errors is excluded under these warranties. Material must be checked carefully for defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any circumstances. Customer must inform in writing of such defects within 15 days. After this time has elapsed, no further claims will be accepted.

PLEASE KEEP YOUR RECEIPT FROM THE ORIGINAL PURCHASER. RECEIPTS MUST BE PRESENTED IN THE EVENT OF A WARRANTY CLAIM IN ORDER TO VERIFY DATE AND PROOF OF PURCHASE TO RESOLVE ANY PROBLEMS THAT MAY OCCUR.

THE WARRANTY CLAIM APPLICATION MUST BE PRESENTED WITH ALL NECESSARY DOCUMENTS, PICTURES, PHOTOGRAPHS, VIDEO, ETC.

THE MANUFACTURER HAS THE FINAL DECISION FOR ALL CLAIMS.